Enterprises of all sizes are seeking ways to improve their margins by providing better service to their clients, improving their productivity and reducing their costs. One way of achieving the above outcomes is for these enterprises to improve their communication and collaboration capabilities and integrate these technologies with their business processes. There is thus a growing interest in the offering of unified communications services.

These may be delivered as onsite solutions, or via the growingly popular 'Cloud Computing' model from service providers' data centres.

The productivity benefits of unified communications at the user level provide compelling arguments to converge communications in all types of organisations. The integration however of communications with business processes and applications in order to reduce 'human latency' and improve those processes provides customers with substantially larger returns on their unified communications investments.

Although unified communications provides benefits to all sizes of enterprises, it further assists micro-and small enterprises to compete with larger organisations by increasing their productivity and reducing their costs.

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